Sure Win takes every player's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal data — in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
The six layers of data protection Sure Win has implemented to keep the personal information of every Malaysian player safe at all times.
All data transmitted between your device and Sure Win's servers is protected by 256-bit SSL encryption – the same security standard used by Malaysia's leading banks, including Maybank and CIMB.
Sure Win fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have the legal right to access, correct, and request the deletion of your data.
Sure Win player data is stored in data centres secured with multiple layers of physical and digital security controls. Access is granted exclusively to authorised personnel.
Sure Win does not sell, rent, or distribute players' personal data to any third party for marketing purposes. Your data belongs to you, and we are fully committed to respecting your privacy.
Sure Win players may access, update, or request deletion of their personal data at any time. The process is straightforward and can be completed through your account or by contacting customer support.
Sure Win's cybersecurity team monitors platform activity around the clock to detect and prevent any unauthorised access attempts or player data breaches.
This Privacy Policy explains how Sure Win ("we", "our platform") collects, uses, discloses, and protects your personal information when you use Sure Win's online betting and casino platform in Malaysia.
Sure Win is committed to protecting the privacy of every player who registers and uses our services. We understand that your trust in us depends greatly on how we handle your personal information. That is why we have written this Privacy Policy in plain, straightforward language – so you know exactly what happens with your data.
By registering for or using the Sure Win platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Sure Win collects only data that is strictly necessary to provide Malaysian players with a safe, lawful, and high-quality service. Below are the categories of data we collect:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/Passport number | Identity verification & legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications & transaction verification |
| Financial Data | EWallet account name (TnG, GrabPay, DuitNow), transaction records | Deposit & withdrawal processing |
| Activity Data | Betting records, games played, bonus types claimed | Service improvement & responsible gaming |
| Technical Data | IP address, device type, web browser, log data | Security & fraud prevention |
Sure Win collects personal data through various methods, all conducted transparently and with your knowledge:
Sure Win uses the personal data collected solely for legitimate purposes directly related to delivering platform services to Malaysian players:
Sure Win does not sell or rent players' personal data to any party. However, in certain circumstances, Sure Win may need to share data with the following parties:
Sure Win implements comprehensive technical and organisational security measures to protect players' personal data from unauthorised access, loss, destruction, or disclosure:
Sure Win will retain your personal data for as long as your account remains active or as long as necessary for service purposes. Following account closure, certain data may be retained for the period required by Malaysian law, typically five (5) to seven (7) years for financial records.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Sure Win:
You may request a copy of the personal data we hold about you at any time.
You may request that we correct any data that is inaccurate or incomplete.
You may request the deletion of your data, subject to any applicable legal obligations.
You may object to the processing of your data for direct marketing purposes.
You may request your data in a machine-readable format for transfer.
You may request a restriction on the processing of your data under certain permitted circumstances.
To exercise any of the rights above, please contact Sure Win's data protection team by email at support@surewin-bangla.com. Requests will be processed within 30 calendar days of receipt.
The Sure Win platform uses cookies and similar tracking technologies to enhance your experience and ensure account security. Below are the types of cookies we use:
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the Sure Win platform.
Sure Win takes seriously its responsibility to ensure that our platform is not accessed by individuals under the age of 18. Sure Win's child protection policy includes:
Sure Win reserves the right to update or amend this Privacy Policy from time to time. Players will be notified of any significant changes through:
Your continued use of the Sure Win platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. We encourage players to review this page periodically to stay informed about how we handle your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Sure Win handles your personal data, please contact us through the following channels:
Requests relating to player rights under PDPA 2010 will be processed within 30 calendar days from the date a complete request is received. We will keep you informed of your request's progress within the stipulated timeframe.
Your data is protected by 256-bit SSL encryption, PDPA 2010 compliance, and 24/7 security monitoring. Register for free and play with peace of mind at Sure Win.